Contact information

Contact Information

Store name:
LANTERNWARD

Website:
https://petmemorial.me

Customer support:
support@petmemorial.me

Customer support is handled by email so order numbers, engraving details, shipping questions, return instructions, and product questions stay in writing.

Fulfillment and approved return warehouse:

30-66 Whitestone Expressway, 1st Floor
Flushing, NY 11354
United States

Please contact support@petmemorial.me before sending any return. Unapproved returns, personal keepsakes, ashes, fur, collars, tags, or photographs should not be mailed to us.

Lanternward does not require customers to mail ashes, fur, collars, tags, photographs, or personal keepsakes to us.